Position Summary
Capemay Properties is seeking a highly professional and customer-focused Customer Liaison & After-Sales Executive to support clients throughout their journey, from initial engagement to post-purchase service. This role is essential in delivering a seamless and premium customer experience.
Key Responsibilities
Customer Liaison
- Serve as the primary point of contact for prospective and existing property buyers
- Build and maintain strong, trust-based relationships throughout the sales and occupancy journey
- Coordinate with Sales, Legal, Finance, and Project teams to ensure a smooth and efficient customer experience
After-Sales Service
- Manage all post-purchase interactions, including handover preparation and documentation
- Guide clients on payment schedules and related processes
- Coordinate snagging inspections and unit handovers
- Address and resolve post-handover concerns such as maintenance requests, defect reporting, and warranty follow-ups
Requirements
- Bachelor’s degree in Business Administration, Real Estate, Communications, or a related field
- 2 to 4 years’ experience in customer service, real estate, or a related role
- Strong customer service orientation with a genuine interest in client satisfaction
- Excellent communication and interpersonal skills
- Strong organizational skills with high attention to detail
- Ability to remain calm, professional, and solution-driven under pressure
- Proficiency in CRM systems and Microsoft Office Suite is an advantage
