- Greeting guests/customers
- Manage guest/customer complaints.
- Managing luggage and deliveries
- Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, and recreation.
- Managing customer/guest requests for housekeeping and/or maintenance
- Controlling Access and egress to and from the residential premise making the appropriate security checks and entries in the occurrence and ensuring authorized entrance and departure of people and property.
- Conduct patrol within and around the residential premises using the electronic patrol system and its instructions.
- Record details of daily activities in the occurrence book.
- Report immediately to the duty security supervisor any:
- Incidents and threats such as intruder, attempted theft, fire
- Suspicious objects or behavior
- Irregularities, dysfunctional or damaged equipment, property and facilities
- Potential safety hazards such as exposed electrical cables and uncovered manholes or wastage of resource such as water leaks
- Stay alert to make and/or acknowledge and respond to radio calls at any time.
- Take good care of all security equipment and facilities and keep the guardhouse, bathroom, and changing room and the surroundings orderly, tidy and clean.
- Strictly maintain the line of command ensuring to first communicate with the duty supervisors any complaint, proposal, or report.
- Work directly under the supervision of the Security Supervisor, to ensure that security and safety rules are enforced to protect and safeguard staff, visitors,
REQUIREMENTS
- WASSCE certificate
- Strong communication and customer service skills
- Neat and professional, alertness.
- Flexible with work hours and physically fit for patrols.
- Experience in customer service or security is a plus.
- Prior experience in customer service or security is an advantage.
- Knowledge of local attractions and services is a plus.
